Refund policy

 

 

Refund policy


Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.


Good quality item 
are final sale.


We only accept returns on rejected items or items clearly different from the description.

Only regular price items can be returned, unfortunately discounted items cannot be returned.

* Only regular priced, received damaged or goods distinctly different from the description can be fully refunded back to the original payment method!

If the item was not delivered in size, color or style, we will not be able to return it.

All other returns are returned as store credit to your HAS account.

When placing an order, refer to the size table indicated on the website.

Damaged, defective or incorrect items must be reported within 2 days of delivery. Depending on the circumstances, we may extend this period up to 5 working days; Please report your item as soon as possible for evaluation. (Note: If such items are not reported in a timely manner, we will not issue store credit.) If you believe you have received a damaged or defective item, please contact us at support@gotohas.com and provide the following information:


* Original order number and your current shipping address

* Brief description of damage

* Photos of defective or damaged items

Please note that we accept the product only if it hangs on the wall, its presentation, consumer attributes, stamps, as well as factory labels or packing box are not touched.
Items must be unworn, unwashed and have original tags.

Things should be free of streaks, cosmetics, deodorant and signs of wear.

We will contact you within 24 hours.

Some types of goods are non-returnable. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or hygiene products, hazardous materials, flammable liquids or gases.

Please double check that the items you wish to return do not appear on this list. Please note that any discounted or discounted items cannot be returned or exchanged unless defective.

Additional non-returnable items:
Selling items
Glasses
Electronic Gift Cards
Jewelry
Accessories 
Lingerie sets (including women's shapewear and body correctors)
Swimwear (bikini briefs, bikini sets and one-piece swimwear)
Towels
Any item returned more than 30 days after delivery


Attention: Please do not return the package to the address shown on the package, this is not a return address. If you send an item without notifying Customer Service, such items will not be accepted.

You are responsible for paying your own shipping costs when returning an item. Shipping cost is non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

HAS does not provide prepaid return labels; You are responsible for shipping charges on returns.
Depending on where you live, the time it takes for the exchanged item to be delivered to you may vary.
Refunds will be issued within 5-10 business days after we receive your item (s) at our Return Center.

If you are shipping more than $ 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. We only accept returns on rejected items or items clearly different from the description.


Refund (if applicable)

Once your return has been received and verified, we will send you an email to notify you that we have received your returned item. We will also let you know if your reimbursement is approved or denied.

Returns will not be accepted at the address indicated on the package or at the corporate office.

HAS Return Address: Please email us to get your nearest return location. Email support@gotohas.com

Additional Notes: The return processing time does not include the time it takes for your package to arrive at our facility. It may take several days for your return package to arrive, depending on the shipping method and carrier selected. Please keep your proof of postage and submit your return along with a tracking number as we are not responsible for any return shipments that are lost or stolen during transit. Without confirmation of receipt and delivery, HAS will not provide store credit for returns.


Once your return has been fully processed, we will credit you with your HAS account balance to use for future purchases. Store credit never expires and is repayable immediately!

Only regular priced items are eligible for returns, unfortunately discounted items or gift cards are non-refundable!
Helpful Hint: Save your proof of postage and submit your return along with a tracking number, as we are not responsible for return shipments that are lost or stolen during transit.

Order cancellations.

We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@gotohas.com as soon as possible if you would like to cancel your order. After this period, we cannot stop the order and refund the amount back.

Refunds are issued to the original form of payment used on an order in the event that it is canceled within 5 hours of placing an order.

A full refund will be granted if a package will not arrive within 60 days from the time of shipping.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Then contact your credit card company. It may take some time before your return is officially posted.

Then contact your bank. Returns often take some time to process before shipping.

If you've done all of this and haven't received your refund yet, please contact us at support@gotohas.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, please send us an email to support@gotohas.com.

Please note that below reasons are NOT considered faulty:
variation • Color from product photos Smooth design deviations from product photos, such as printing / lace patterns and mechanisms Minor size variation within ± 3 cm in measurements
• minor defects such as loose threads, creases, marks, etc.
• Independent damage to the goods when trying on the goods
• Subjective opinion of the buyer about quality and preferences
product • Product does not fit
• I don't like the product

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

Refunds will only be provided when these options are unavailable in accordance with fair trading policy.